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Shipping Info

If your online order is over $150 (including GST) we will ship your order free of charge (Standard Delivery)

For all other orders a $12.00 capped shipping fee will apply for standard delivery.

Your order will be delivered using Australia Post eParcel service or Fastway or Sendle. 

Your order will be delivered to your address and require a signature upon receipt. Please be sure to add all Unit/Flat and Business names as appropriate for your order. If no one will be home during business hours, we suggest that you provide a work address for delivery, as Australia Post, Fastway or Couriers Please will leave parcels unattended as current procedure due to the Zero-Contact delivery process.

Please allow 3 WORKING days for order PROCESSING before dispatch of your order.

Delivery times are reliant upon normal Australia Post, Fastway or Sendle working hours and vary depending on where you live.

As a guide, average DELIVERY times are listed below for each state:
Victoria – 3 working days
New South Wales, ACT, Tasmania, South Australia & Queensland – 5 working days
Western Australia & Northern Territory – 7 Working Days

It is important to note that orders can only be dispatched Monday to Friday

If you have preference for Australia Post please state this in your order notes.

Lyla Lu Bath Co. Is not responsible if items are broken in transit. Due to the handmade nature, we try to package them as best as possible to get your products delivered to you safely. Please raise a case with the courier company that delivered your parcel.